Here is the updated version with 5–10 working days delivery:

Shipping Policy

Last updated: June 2026

Thank you for shopping with us. We are committed to ensuring your order is prepared, packaged, and delivered safely. Please review our shipping policy below for details regarding processing times and delivery.

Order Processing Time

All orders are processed within 1–3 working days after payment has been successfully received.

Please note:

• Orders are not processed on weekends or public holidays.

• During busy periods, promotions, or holidays, processing times may take slightly longer.

• You will receive a confirmation once your order has been dispatched.

Delivery Time

After your order has been processed and shipped, delivery will take approximately:

South Africa:
5–10 working days

Delivery times may vary depending on your location, courier delays, weather conditions, and other circumstances outside our control.

Shipping Fees

Shipping fees will be calculated at checkout based on your delivery address and order details.

Any free shipping promotions will be communicated during the applicable promotional period.

Order Tracking

Once your order has been shipped, tracking details will be provided via email/WhatsApp/SMS using the contact information provided at checkout.

Please allow 24–48 hours for tracking updates to reflect.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery details provided at checkout are correct.

If incorrect information is provided and the order has already been shipped, additional delivery fees may apply.

Delayed Orders

While we work with reliable courier partners, delays may occur due to:

• Courier delays

• Public holidays

• Weather conditions

• Incorrect delivery information

• Unforeseen circumstances

If your order has exceeded the estimated delivery timeframe, please contact us for assistance.

Damaged Orders

If your package arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Photos/videos of the package and item received

We will review the matter and assist where possible.

Contact Us

For any shipping enquiries, please contact:

Email: krown.admin@gmail.com
Store Name: Krown Hair

This timeframe also fits well for a wig/hair business, since processing and quality checks can be explained before dispatch.